Shipping policy

At Bien Artista Inc, we strive to provide a seamless and satisfactory shopping experience for our customers. This includes ensuring reliable and timely shipping for our art products. Please review the following shipping policy for more information:

  1. Shipping Methods and Timelines

We offer the following shipping options for your convenience:

  • Economy: Estimated delivery time is 6-10 business days. This option is cost-effective and may be free with qualifying purchases. Shipping is handled through USPS, and tracking information may vary.

Please note that these delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions or carrier delays. We will do our best to keep you updated on the status of your shipment.

  1. Contact Information

If you encounter any issues or have questions regarding your order, feel free to contact us at hello@bienartista.com. Our dedicated customer support team is here to assist you and address any concerns you may have.

  1. Damaged Items

We take great care in packaging and shipping our products to ensure they arrive in pristine condition. However, in the unlikely event that your item arrives damaged, please notify us within 3 business days of receiving the package. To report any damages, please contact us at hello@bienartista.com and provide detailed information about the issue, including photos if possible. We will work with you to resolve the situation promptly and ensure your satisfaction.

Please note that any claims for damaged items made after the 3-day window may not be eligible for resolution.

  1. International Shipping

Currently, we only offer shipping within USA. We do not provide international shipping at this time. We apologize for any inconvenience this may cause.

  1. Order Processing Time

Once your order is placed, please allow 3 days for us to process and prepare your items for shipment. During peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your patience and understanding.

Please review our Terms of Use and Privacy Policy for additional information regarding your purchase and our services.

If you have any further questions or need assistance, please do not hesitate to contact us at hello@bienartista.com. We are here to help!